Feature #1489
closedImage Preview issue
Description
Image preview screen is also counting videos and documents when click to preview it.

Files
Updated by mohsin mohsin about 2 months ago
- Status changed from New to In Progress
The image preview issue is fixed — it now stays empty when the file is a PDF.
I’m working on showing PDFs inside a popup, but it’s difficult to implement within the app.
For now, PDFs can be downloaded using the download button, and then viewed externally.
Updated by mohsin mohsin about 2 months ago
- File clipboard-202511291631-tzhka.png clipboard-202511291631-tzhka.png added
- Status changed from In Progress to Resolved
- % Done changed from 0 to 100
The PDF is now properly displayed in a popup view, where it is scrollable vertically and fully readable.
Updated by Andre Mene about 1 month ago
- Status changed from Resolved to Feedback
Hello,
What version it will be released?
Regards, Andre
Updated by mohsin mohsin about 1 month ago
- File clipboard-202512021023-at4om.png clipboard-202512021023-at4om.png added
- Status changed from Feedback to Resolved
it will be released in 02.12.2025
Updated by Andre Mene about 1 month ago
- File pdf_not-uploading.webm pdf_not-uploading.webm added
- Tracker changed from Bug to Feature
- Status changed from Resolved to Feedback
- Target version set to Version 02/12/25 Rejected
- % Done changed from 100 to 80
Hello.
it is not working as described in Version
02/12/25
03.12.2025.0018
Kind review this task
Regards, Andre
Updated by mohsin mohsin about 1 month ago · Edited
- File clipboard-202512041052-lnns0.png added
Updated by mohsin mohsin about 1 month ago
- File deleted (
clipboard-202512041052-lnns0.png)
Updated by mohsin mohsin about 1 month ago
Understood. I have thoroughly tested the issue in both live and developer environments to identify and attempt a resolution; the matter has now @Ali Akbar Akbar working on it.
Updated by mohsin mohsin about 1 month ago
- Assignee changed from mohsin mohsin to Ali Akbar
Updated by Ali Akbar about 1 month ago
- Assignee changed from Ali Akbar to mohsin mohsin
@Andre Mene @mohsin mohsin I just checked it out and found that our backend server is not responding well, so that's why you're finding this annoying error. We'll fix it on the server side.
@Andre Mene And I noticed it was available in 03.12.2025.1800 version, not 03.12.2025.0018
Updated by mohsin mohsin about 1 month ago
- Assignee changed from mohsin mohsin to Ali Akbar
Updated by Andre Mene about 1 month ago
- File photos-not-working-06.12.2025.1800.mov photos-not-working-06.12.2025.1800.mov added
- Target version changed from Version 02/12/25 Rejected to Version 06.12.2025.1800 Rejected
Hello,
Version 06.12.2025.1800 not working
Kind take a look at video
Regards, Andre
Updated by mohsin mohsin about 1 month ago
I research and implement the most stable cross-platform video player to play uploaded records on web, Android, and iOS.
Updated by mohsin mohsin about 1 month ago
- File Screenshot 2025-12-11 105737.png Screenshot 2025-12-11 105737.png added
- File Screenshot 2025-12-11 110055.png Screenshot 2025-12-11 110055.png added
I finalize the media preview on the mobile screen, fix any issues, and conduct thorough multiple rounds of testing.
Updated by mohsin mohsin about 1 month ago
I will configure the image preview dialog to display both the file path and its label.
Updated by mohsin mohsin about 1 month ago
I have successfully configured the media picker to display appropriate containers for video, image, and PDF files, and optimized their management for the mobile view.
Updated by mohsin mohsin about 1 month ago
I configure a PDF picker specifically for the mobile view.
Updated by Andre Mene 30 days ago
- Status changed from Feedback to Closed
thanks
I will close this task