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Feature #1489

closed

Image Preview issue

Added by Ali Akbar about 2 months ago. Updated 30 days ago.

Status:
Closed
Priority:
Normal
Assignee:
Start date:
11/18/2025
Due date:
% Done:

80%

Estimated time:
Spent time:

Description

Image preview screen is also counting videos and documents when click to preview it.


Files

Screenshot 2025-11-18 at 18.48.02.png (729 KB) Screenshot 2025-11-18 at 18.48.02.png Ali Akbar, 11/18/2025 08:49 AM
clipboard-202511291631-tzhka.png (277 KB) clipboard-202511291631-tzhka.png mohsin mohsin, 11/29/2025 06:31 AM
clipboard-202512021023-at4om.png (108 KB) clipboard-202512021023-at4om.png mohsin mohsin, 12/02/2025 12:23 AM
pdf_not-uploading.webm (16.9 MB) pdf_not-uploading.webm Andre Mene, 12/03/2025 12:01 PM
photos-not-working-06.12.2025.1800.mov (25.6 MB) photos-not-working-06.12.2025.1800.mov Andre Mene, 12/06/2025 07:00 PM
clipboard-202512101721-jt3cm.png (274 KB) clipboard-202512101721-jt3cm.png mohsin mohsin, 12/10/2025 07:21 AM
Screenshot 2025-12-11 110055.png (117 KB) Screenshot 2025-12-11 110055.png mohsin mohsin, 12/11/2025 01:16 AM
Screenshot 2025-12-11 105737.png (168 KB) Screenshot 2025-12-11 105737.png mohsin mohsin, 12/11/2025 01:16 AM
Screenshot 2025-11-18 at 18.48.02.png
clipboard-202511291631-tzhka.png
clipboard-202512021023-at4om.png
clipboard-202512101721-jt3cm.png
Screenshot 2025-12-11 110055.png
Screenshot 2025-12-11 105737.png
Actions #1

Updated by mohsin mohsin about 2 months ago

  • Status changed from New to In Progress

The image preview issue is fixed — it now stays empty when the file is a PDF.
I’m working on showing PDFs inside a popup, but it’s difficult to implement within the app.
For now, PDFs can be downloaded using the download button, and then viewed externally.

Actions #2

Updated by mohsin mohsin about 2 months ago

clipboard-202511291631-tzhka.png

The PDF is now properly displayed in a popup view, where it is scrollable vertically and fully readable.

Actions #3

Updated by Andre Mene about 1 month ago

  • Status changed from Resolved to Feedback

Hello,

What version it will be released?

Regards, Andre

Actions #4

Updated by mohsin mohsin about 1 month ago

clipboard-202512021023-at4om.png

it will be released in 02.12.2025

Actions #5

Updated by Andre Mene about 1 month ago

Hello.

it is not working as described in Version
02/12/25
03.12.2025.0018

Kind review this task

Regards, Andre

Actions #6

Updated by mohsin mohsin about 1 month ago · Edited

  • File clipboard-202512041052-lnns0.png added
Actions #7

Updated by mohsin mohsin about 1 month ago

  • File deleted (clipboard-202512041052-lnns0.png)
Actions #8

Updated by mohsin mohsin about 1 month ago

Understood. I have thoroughly tested the issue in both live and developer environments to identify and attempt a resolution; the matter has now @Ali Akbar Akbar working on it.

Actions #9

Updated by mohsin mohsin about 1 month ago

  • Assignee changed from mohsin mohsin to Ali Akbar
Actions #10

Updated by Ali Akbar about 1 month ago

  • Assignee changed from Ali Akbar to mohsin mohsin

@Andre Mene @mohsin mohsin I just checked it out and found that our backend server is not responding well, so that's why you're finding this annoying error. We'll fix it on the server side.

@Andre Mene And I noticed it was available in 03.12.2025.1800 version, not 03.12.2025.0018

Actions #11

Updated by mohsin mohsin about 1 month ago

  • Assignee changed from mohsin mohsin to Ali Akbar
Actions #12

Updated by Andre Mene about 1 month ago

Hello,

Version 06.12.2025.1800 not working

Kind take a look at video

Regards, Andre

Actions #13

Updated by mohsin mohsin about 1 month ago

clipboard-202512101721-jt3cm.png

I research and implement the most stable cross-platform video player to play uploaded records on web, Android, and iOS.

Updated by mohsin mohsin about 1 month ago

Screenshot 2025-12-11 105737.png
Screenshot 2025-12-11 110055.png

I finalize the media preview on the mobile screen, fix any issues, and conduct thorough multiple rounds of testing.

Actions #15

Updated by mohsin mohsin about 1 month ago

I will configure the image preview dialog to display both the file path and its label.

Actions #16

Updated by mohsin mohsin about 1 month ago

I have successfully configured the media picker to display appropriate containers for video, image, and PDF files, and optimized their management for the mobile view.

Actions #17

Updated by mohsin mohsin about 1 month ago

I configure a PDF picker specifically for the mobile view.

Actions #18

Updated by Andre Mene 30 days ago

  • Status changed from Feedback to Closed

thanks

I will close this task

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